Exim Bank Tanzania has today joined the rest of the world to commemorate this year’s Customer Service celebrated under the theme ‘Team Service’ with the bank reiterating its commitment to customer-centricity, which is one of the bank’s core values.
Speaking during the launch of the bank’s customer service month held at the bank’s headquarters at Exim Tower in Dar es Salaam, the Exim Bank Chief Executive Officer Jaffari Matundu said his bank does not take customer service lightly and that is why service is incorporated it into the bank’s culture and DNA.
Matundu said this year’s theme ‘Team Service” particularly resonates with Exim Bank’s philosophy that service is a game changer adding that the bank remains steadfast in its promise to prioritize customer service.
“This is the reason we are constantly investing in technology and equipping our staff with the requisite skills and resources to provide our customers with cutting-edge banking experience,” Matundu said.
He noted that in a tightly regulated space such as banking, other competitors can offer similar products and services, customer service and customer-centricity are key elements and this has for years been the bank’s value proposition.
Matundu said his bank adopted a customer-first approach as the best way to deliver exceptional customer service that complement the bank’s products and services.
“We have managed to live to our values of flexibility, reliability, integrity, professionalism, and drive for customer satisfaction every day, and that has made us stand out in Tanzania’s competitive banking sector in terms of customer service. Our management values the unwavering commitment and dedication of our staff and this has been pivotal in the growth of our business,” he noted.
Matundu said the bank earlier this year upgraded its core banking system to a more resilient and robust infrastructure, a move geared towards enriching its offerings and delivering customers a heightened sense of security, efficiency, and innovation re-affirming its unwavering dedication to evolving into more than just a conventional banking establishment.
“We are committed to delve into the complete capabilities of our enhanced systems and our commitment persists in delivering beyond conventional banking services to our valued customers and the community we serve. But I am utterly convinced that competitive advantage in banking will come from technology driven automation that delivers a much better customer experience and, in this regard, as a bank, we have no option but to continue giving our customers more value in terms of customer care.
In terms of performance, Matundu noted that the bank registered robust growth in terms of both revenue and profitability during H1 2023 and is on track of achieving its 2023 targets.
“All the matrices are showing that we are growing as a bank,” he stressed.
He during the event lauded the bank’s customer service desk and its customers for their continued patronage and dedication to the Exim Bank brand, assuring that the bank will continue to meet and surpass their expectations with product offerings and excellent service delivery.
“The loyalty of our staff has made Exim Bank to be one of the most preferred financial institutions in the country over the years.
On his part the Exim Bank Head of Customer Service Frank Matoro during the event said the bank will continue investing in its people in terms of skills to ensure that they offer the best services to its customers.
“With due respect to this year’s theme, customer service should remain centric and a prerequisite to all Exim Bank staff and should cut across all the departments within the bank since we work as a team,”